Frequently Asked Questions

ARE YOUR DOG / CAT TRAINING SERVICES GUARANTEED?

We cannot guarantee our training because part of the training involves you.  Whether we do an in-home consultation or a boot camp, part of the training process is doing what we tell you to do with your pet.  While our training methods do not require massive daily training on your part, it does require consistency from all members of the household.  The trainer will work with you to lay out a training plan and you are the variable in the equation.  We can show you what to do, work with you so we know you understand what you need to do, but in the end, it is up to you to follow through.  We are always available for phone calls with your questions (we encourage that!).  We are also happy to do follow- ups to insure that everybody is progressing (our boot camps actually include an in-home follow-up).  We can tell you that 90% of our business is from previous clients and veterinarians in the area so we must do something right!

HOW MANY VISITS WILL IT TAKE TO RESOLVE THE ISSUES WE ARE HAVING?

This depends on the behaviors we are working to modify.  On our first consultation with you, you will see immediate results.  Normally, it takes 7-14 days to see optimum results.  We can normally address 3 issues during one consultation, which lasts about 2 hours.  However, if one of these issues is aggression, fears, or phobias, it may be helpful to schedule a follow-up.  Let’s take for example that you have a dog who is aggressive to other dogs when you are walking him.  A follow-up would be helpful in a public place with other dogs or perhaps the trainer brings her dog to evaluate the progress that you have made.

I WANT TO DO THE TRAINING MYSELF – WHAT IF I DECIDE I CAN’T DO IT AFTER THE IN-HOME CONSULTATION AND WANT TO DO THE BOOT CAMP?

Just like with our animal clients, we want to set you up to succeed. There is no such thing as too many questions so call us!!! We will also roll any training money spent on an in-home consultation (not the travel fee) into the cost of a boot camp if you should decide you are not cut out to be a trainer, IF IT IS BOOKED within 30 days of your in-home consultation.

WHAT TRAINING METHODS DO WE USE?

In two words, kind and humane.  We do not use shock, pinch, prong, or choke collars.  Training should not involve inflicting pain on an animal.  (The exception to this is invisible fencing.  This certainly beats your dog being hit by a car and not everyone can have a physical fence.)  We do not use food rewards.  We don’t like being bribed, we don’t believe you should have to bribe your pet to do what you wish.  We don’t yell, scream, or grab the pet’s collar.  We use praise and positive reinforcement.    We teach you to think like your pet so that you understand how to change the problem behaviors.

WHAT IS THE BEST WAY TO REACH THE TRAINER?

Our trainer is very busy.  Once you have seen your trainer, you will be given her cell phone number.  Patience is important as it can take the trainer 24-48 hours to return your call.   If you do not receive a response, or need a more immediate response, please call our office at 804-594-0731.